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Empathy and technology concept in healthcare

Automation That Feels Human

AI is no longer just about efficiency: discover how the new generation of virtual assistants integrates empathy and emotional intelligence to improve the patient experience.

Mladen Petrovic

Digital Health & Empathic Automation Expert

Latest Articles

Clinic team reviewing online patient feedback and digital reputation metrics

Health Tech InnovationBuilding Trust Online — Digital Reputation for Clinics

How clinics can master Google Reviews and Virtual Health Assistants to build digital trust, boost ratings, and protect their brand — all without expanding staff.

February 8, 2026

Healthcare professional collaborating with AI technology in a clinical setting

Healthcare CommunicationBalancing Automation with Empathy in Healthcare Operations

How AI Virtual Health Assistants enhance patient care without losing the human touch, backed by research showing AI outperforms humans in empathy across 13 of 15 studies.

February 1, 2026

Patient receiving a conversational appointment reminder on their phone

Clinic ManagementEffective Appointment Reminders That Avoid No-Shows

How Virtual Health Assistants cut no-shows by 25–50% through two-way conversational reminders, backed by behavioral psychology and peer-reviewed research.

January 25, 2026

Team analyzing real-time patient interaction data on a dashboard

Healthcare AnalyticsTurning Every Patient Interaction into Actionable Data

How Virtual Health Assistants eliminate clinic blind spots by using NLP and machine learning to capture, analyze, and act on every patient interaction in real time.

January 18, 2026

Healthcare administrator managing clinic scheduling with AI-powered tools

Clinic ManagementSmart Scheduling Strategies for High Patient Volume

How AI-powered intelligent scheduling solutions maximize clinic capacity, reduce no-shows by up to 40%, and help healthcare organizations serve more patients without hiring additional staff.

January 11, 2026

Healthcare provider conducting a telemedicine consultation from a modern clinic

Health Tech InnovationBridging Telemedicine and In-Person Visits Seamlessly

How Virtual Health Assistants create seamless hybrid care experiences by unifying telemedicine and in-person visit workflows into a single, cohesive patient journey.

January 4, 2026