Buenos Aires was the epicenter of digital transformation in healthcare. ENIAX Evolution brought together leaders from Argentina, the region, and Spain to address how to stop the loss of patients, time, and resources caused by disorganized workflows and fragmented communication.
In almost all healthcare institutions, the same scenario repeats itself: disorderly processes, patients who do not complete exams, missed appointments even with full schedules, and teams overloaded with manual tasks. These are not minor flaws: they impact waiting lists, admissions, and trust.
The figures confirm it: ~20% of patients do not attend their
appointments (no-shows), 7–12% of consultations are canceled by
doctors, and >35% of calls to call centers go unanswered.
The result:
full schedules with real gaps that are lost every day.
“At the Maipú center, in just two months we went from performing 300 to 500 surgeries, because patients no longer left with a referral in hand and no appointment date; everything was scheduled on the spot. And most significantly, at this newly opened center, we achieved positive results in just two years, when it usually takes five or six years to achieve them.”
“We shifted our focus from medical processes to putting the patient at the center, attending to every point of contact along their journey. The virtual assistant helped us navigate the entire patient journey—even before the appointment and through post-care.”
The impact of ENIAX Evolution is measured in real results: more exams within the institution, fewer no-shows, and less overloaded equipment thanks to automation with human supervision.
Meet the leaders driving innovation at the event. From doctors to engineers, each brings their unique expertise to transform the future of healthcare with AI.
Patricia proactively coordinates the patient journey: she identifies no-show risks, rearranges schedules to avoid gaps, activates reminders, offers complementary tests/procedures, and keeps patients and teams informed every step of the way.
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